FAQs

1. Booking

How fare ahead I need to book the tour ?

Vietnam become a pallor destination for traveler around the world nowadays, so many services such as hotels, flights, trains, boat cruise can get fully booked normally around one month before. So to avoid disappointment for late booking, the earliest booking in advance as possible is strongly recommended so that you go ahead with your holiday without any concerns just go to relax.

How can I book a tour ?

If you are interested in a tour itinerary on our website or you have your own itinerary, please send to us so that we can give you the correct quote, once you agreed with the quote that we made, you can download the reservation form and personal form, fill out the information requested and return to us by fax or email (scan) together with your deposit payment confirmation. Once we have your official booking information, we will go ahead to make all the booking and get back to you with the final confirmation 3 – 5 working day.

How to make the payment?

To make the payment is very easy. Once you agree with our offer and you would like to book, we will send to you the invoice with the specified total amount. And you find out how to make the payment. Please select one of the following payment methods:

1.1/ Bank Transfer (Strongly recommended) to our bank account:

Settlement of Accounts

Account name:

Account number:

Bank name:

Bank Address:

Tel:

SWIFT CODE:

Website:

Please note that our price doesn’t cover any bank fee.

1.2/ Money Transfer Services (Also strongly recommended)

+ Western Union Services (Quick, famous http://www.westernunion.com/info/selectCountry.asp

+ Money Gram http://www.moneygram.com/index.htm

Recipient information in case you use and Western Union or Money Gram Services:

Recipient’s name: ... (Last name:.. ; First name: ..)

ID:

Cell phone:

1.3/Master / Visa Card / JCB/ Amex by ONLINE PAYMENT SYSTEM

In case of the credit card payment, you must pay 3.85% for credit card fee. We connect with OnePAY Payment Gateway to accept Online Card Payment (www.onepay.vn ). All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (Merchant).

After you have received Invoice Payment Link, please check the information of the Invoice. If all the information is correct, please check the Terms and Conditions and click, I agree with Terms and Conditions, and click Submit. You will be redirected to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card with following steps:

Input Card information:

The URL (Uniform Resource Locator) will begin with https://onepay.vn/…

To make the payment, you will input the following card information:

• Card Number

• Expiration Date

• CSC (Card Security Code – CVV, CVC)

• Billing address (Card holder’s address which has been registered with the Issuer Bank)

• Click “PAY”.

• Online payment password (If you have enrolled 3D- Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card ).

How can I get official confirmation?

When we have all the official booking request sent from you. We will go ahead with all the service reservation. Normally it take us 3 to 5 working day to complete the reservation. Once we get all done, we will send by email to you the official confirmation under name Service Vocuher.

Why your price is more expensive than the one I have found?

Nowadays, you can find anything on internet at any price. Sometime is right price, sometime is wrong due to several reasons. We never do the business the service at any price it’s our concept. We will try to offer the cheapest price possible based on the good quality of service.

In Vietnam, there are a wide range of budget tour operators that compete with bargain bottom-dollar prices, so you can always find a better price for any of these tours. You pay for what you get. We always believe that it is important that you are looking for the good travel experience. VN Discovery Tours pays well our guides so that they enjoy their job, they all speak very good English/ French and we ensure all our vehicles are comfortable. We book restaurants that are of a high quality and take time to do routine hotel inspections.

2. Visa

How to get Vietnamese Visa on arrival?

You can get Vietnamese visa on arrival with help of an invitation letter provided by Vietnamese Immigration department via any vietnamese travel agency or tour operator.

Normally local travel agency will charge the invitation service. You just send to them your passport copy so that they can process the invitation letter for you. Once they have it

They will send it to you by email. And you follow these steps :

• Get the invitation letter printed.

• Prepare 02 passport sized pictures (4*6cm).

• Take the letter with you to show the Airlines when boarding the plane from the departure airport. And when you arrive at the Immigration Office in the Vietnam international Airport (Noi Bai airport in Hanoi, Tan Son Nhat airport in Hochiminh city, or Danang airport in Danang city) .

• Prepare $45US (for single visa), $90US (for multiple visa) by cash for visa stamping fee (paid by yourself upon arrival).

• Check your passport again to make sure your passport is valid at least six months as well as all the information in the visa approval letter is correct.

Who need visa to Vietnam ?

Only citizens of certain countries can visit Vietnam without an entry visa (valid for visit within 30 days). Most Asean countries, Korea, Japan & Scandinavians. All other citizens need to get an entry visa before departure or Visa on arrival at Vietnam’s International Airports with the help of invitation letter.

We recommend that you obtain your entry visa prior to your departure by applying to any one of the Vietnam Embassies and/or Consulates worldwide. However, if your particular city does not have a Vietnamese embassy, and you wish to avoid procedural delays which sometimes happen with visa approvals at embassies outside Vietnam, We can arrange the invitation letter sent to you by email so that you can get the visa on arrival.

3. Food and Water

Water is good to drink there ?

We recommend you drink the bottled water or clean your teeth and advise against drinking tap water in Vietnam, Lao and in Cambodia. Normally the bottled water provided on a complimentary basis by most hotels and tour packages and is otherwise inexpensive and readily available.

Can I have vegetarian food and western food there ?

Yes, the vegetarian is widly available in these countries. Vegetables and vegetarian dishes feature prominently in Asian cuisine, though even vegetable dishes may use fish sauce as a base so if you are a strict Vegetarian it’s a good idea to ask about the ingredients used before. Western food is only available in big cities though is generally more expensive than local.

Can you accommodate special dietary requirements or allergies?

Yes, Generally we can accommodate special dietary requirements and allergies. However you need to give us the detail of your need, even non-seafood dishes may feature shrimp or fish sauce as a base so that we can give to the restaurant staff.

What general food and water precautions should I take?

We advise you to use bottled water, even to clean your teeth. Always wash your hands thoroughly, particularly after handling local money. Ensure meats are thoroughly cooked. It is not necessary to avoid salads and herbs out of hand but remember uncooked foods do carry a greater risk. In general, establishments that cater to Western tourists make their own ice on the premises from bottled water. Elsewhere, ice is made from filtered water that is delivered in blocks from local factories. If in doubt as to the origin of ice, it’s a good idea to ask.

4. Miscellaneous.

What is dress code to travel?

The dress code is very casual relaxed, unless going to some religious temples, mausoleum require trousers or long skirts to cover the knees and shirts with long arms, so make sure to always have some pants handy. Shorts and a t-shirt will be fine in most areas though. Decent walking shoes are an absolute must.

What vaccinations requirements to Travel to Vietnam, Laos and Cambodia ?

Not any vaccinations are compulsory for traveling to Vietnam, Laos or Cambodia. However many doctors willl advise you to vaccinate against diphtheria, hepatitis A and B, Japanese encephalitis, polio, and TABT (tetanus, paratyphoid A and B, and typhoid). Also, as malaria is prevalent in a number of areas in Southeast Asia, malarial prophylaxis may be prescribed. The best way, you should check professional advice from your personal doctor in all cases to determine exactly what vaccinations or other medical precautions may be required for your travel to this area.

When is the best time to travel to Vietnam?

Vietnam experiences rainy and dry seasons, which means that the best time to travel is usually November through February when it is cooler and drier than other months. Weather does vary between parts however, so it is unlikely that you will totally escape the monsoons and suffocating heat – but these are just part of the experience!

Vietnam is especially hot and humid (highs of 35 – 38 degrees Celsius) between June and September, and the north tends to be cool and often misty from December to February (15 – 20 degrees Celsius). The wet season (May to October) does not usually obstruct travel as rain is normally confined to an hour or two each day. The wet season is the hottest and most humid period of the year. Central Vietnam occasionally experiences unstable weather in October and November.

What insurance is treferring to? And is it mandatory to have this insurance?

Travel Insurance is insurance that is intended to cover medical expenses and financial (such as money invested in non refundable pre-payments) and other losses incurred while traveling, either within one’s own country, or internationally. Travel insurance often offers coverage for a variety of travelers. Student travel, business travel, leisure travel, adventure travel, cruise travel, and international travel are all various options that can be insured.

- The most common risks that are covered by travel insurance are:

- Medical expenses

- Emergency evacuation/repatriation

- Return of a minor child

- Repatriation of remains

- Trip cancellation/interruption

- Accidental death, injury or disablement benefit

- Overseas funeral expenses

- Curtailment

- Delayed departure

- Loss, theft or damage to personal possessions and money (including travel documents)

- Delayed baggage (and emergency replacement of essential items)